Gaming is for fun — not stress. a11111 believes every member deserves a healthy, balanced, and enjoyable experience. On this page you will find everything about our responsible gaming tools, guidelines, and support services.
Measures a11111 has put in place to protect its members
Set your own daily, weekly, or monthly deposit limit. Once it is in place, you cannot exceed your budget.
Decide in advance how long you want to play. Once the time is up, the system will automatically send you an alert.
Pop-up messages appear at regular intervals showing how long you have been playing and how much you have won or lost.
Take a break from gaming for anywhere between 24 hours and 6 weeks. Your account will be temporarily locked during this period.
Exclude yourself from the platform entirely for a period of 6 months to 5 years. Completely confidential.
Age and identity are verified through the KYC process at registration. Minors are not able to open an account.
If you feel your gaming is getting out of control, contact us right away.
Responsible Gaming means enjoying gaming as a form of entertainment — where you stay in control of your time, money, and emotions. At a11111, we believe gaming is only truly enjoyable when it does not negatively affect other areas of your life.
Online gaming has become part of everyday entertainment for many people in Bangladesh. But like any form of entertainment, it's important to enjoy it within limits. When someone keeps placing bets to recover lost money, or feels unable to stop and starts experiencing stress, it's a sign that things may be getting out of control.
To promote responsible play at a11111, we offer a range of technical tools and human support services. These tools help you monitor your gaming habits and take control when you need to.
People from all walks of life enjoy gaming, and most players are able to stay in control. However, a small number may run into difficulties. a11111 wants to stand by those individuals and guide them toward the right support.
Log in to your a11111 account and go directly to the "Responsible Gaming" section to activate the following tools:
You cannot deposit beyond your chosen daily, weekly, or monthly limit. Decreasing the limit takes effect immediately; increasing it requires a 24-hour waiting period.
Once you reach a set loss amount, the session ends automatically. This protects you from placing impulsive bets when emotions are running high.
Set a maximum session length for each gaming session. When the time is up, you will be logged out — and will need to deliberately log back in to continue.
Temporarily close your account for anywhere between 1 day and 6 weeks. During this period, no bets can be placed and no deposits can be made.
Full exclusion for 6 months to 5 years. Your account cannot be reactivated during this period — this is the strictest level of protection available.
A pop-up appears every 30/60/90 minutes showing how long you have played and how much you have won or lost.
Be aware if you notice any of the following signs in yourself or a loved one. These are common indicators of problematic gaming behaviour:
If gaming is starting to feel like a problem, follow the steps below. Each one will help you regain control:
Acknowledging that there's a problem is the first and most courageous step. Rather than blaming yourself, try to understand what's happening and work through it.
Activate the cooling-off or self-exclusion tool at a11111. It gives you the space to step back and reflect.
Talk to a family member or trusted friend. Rather than facing the problem alone, reach out and get support.
Our 24/7 support team is ready to help you confidentially. Reach us by email or live chat.
Seek advice from a mental health professional. Problem gambling is a treatable condition, and with the right support, full recovery is possible.
Responsible gaming does not mean not playing — it means playing the right amount, at the right time, with the right mindset. Follow the tips below to keep gaming enjoyable:
Decide the maximum amount you are willing to spend before you start playing. Once you reach that limit, stop for the day.
Do not play beyond a set time each day. Never let gaming eat into time meant for sleep, family, or work.
Gaming is for entertainment. Winning is a bonus — not the goal. If you lose, accept it and move on rather than feeling discouraged.
Make sure you have enough time for family, friends, hobbies, and exercise. Gaming is a small part of life, not the whole of it.
Avoid playing when you're stressed, angry, or feeling low. Decisions made under emotional pressure are almost always harmful.
Take at least a 10-minute break every hour. Get up, walk around, drink some water — give your eyes and mind a rest.